Re: RE: Valve Clearances

["Jonathan Schulster" <Schulster@xxxxxxxxxxx>]

I too like Motown (and no I dont wear a dress)....but on a more serious note (if slightly burbled due to out of spec valves ...)

I talked to the dealer and the chief mechanic again, and they agreed that most (majority at least) of bike owners agreed to have the valve check done at 10,000km on the dealer's advice - I did notice lack of performance, non-smooth idle etc. but how is the owner supposed to know this is because of valve shims of cheddar ?

What happens if the dealer suggests the work is carried out?  Does that mean the owner was not asking for a fault to be rectified and therefore cannot claim under warranty?
If this is a problem that was affecting >50% of all T5 series bikes, as indicated on the T5 list and from what the dealers here are saying, then why didn't Triumph simply issue a statement to the effect that all T5's with suspect shims should be checked and replaced free-of-charge at the 10,000km service?   That is the kind of inspiring practice which has given Triumph the best-dealer of the year award from RiDE mag. in the UK, and creates a long-term public perception that no matter how bad things get they will stand behind their products!

If Triumph ignore this then of course most owners will take the bike in and get the valve clearances checked because 
a) they have invested 10 grand in a bike they love
b) they dont want it blowing up on them somewhere down a lonely road

But of course, many will never consider going through the hassle of claiming reimbursement, or are simply unaware that they have any right to do so.  They will just end up pissed off at owning an otherwise excellent product and shelling out hundreds of pounds on top of normal service, maintenance costs for a problem which should have been admitted and solved.  I will let you know what happens with my two outstanding warranty claims!

cheers
Jon

>>> Eric Sheley <eric@xxxxxxxxxx> 08/07/99 03:05:05 >>>
At 12:31 PM 07/07/1999 -0700, Retherford, Martin wrote:
>	My purpose of this thread is to get everyone alerted to a possible
>hint of a company not standing behind their product.

Thanks Martin, 

If we find instances of Triumph not standing behind the product then I
would agree. I spoke with several dealers today and got the same response
from every one. If there is a problem that warrants it, the valve check
will be done. If you want it done early and no other problems are found, it
is at customer cost.

>	This example is extreme and a little off, but true.  Everyone should
>document as much as possible any and all situations arising pertaining to
>valve problems.

as should be done with any problem that arises on more than a couple vehicles.

>  Care and attention also for the fuel gauge problem that a
>majority of us have.

as Triumph is testing the new, new gauge I am hoping that they have the
problem fixed. Now I will be very interested to see how they handle the
replacement.

>	I agree with you, Eric, on prematurely of starting any suit but the
>discussion should take place so that consumers are not "raped" by any
>unscrupulous company that anyone may deal with.

I agree - unscrupulous companies should be slapped often and hard. I have
never felt this way about Triumph - maybe it was my 12-15 years in the
field of retail management that has made me more reasonable to deal with.
After years of insane expectations on the consumers side, I tend to give
companies a little leeway. As long as I feel that something is being done
to address an issue, I am happy. I find that too often in today's society
we have lost the ability to rationally converse / settle a disagreement and
instead immediately jump to suits to solve any problems that may arise.
Just look at half the insane cases shown on national TV here in the US. And
of course that is only the tip of what is seen in our court systems.... 

Sorry - got a little off subject.

Anyway, I agree - everyone needs to keep good records ;-)

- - Eric


 *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
 The ST Mailing list is sponsored by the Unofficial ST Website
   http://www.TriumphNet.com/st for ST and Mailing List info



 *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
 The ST Mailing list is sponsored by the Unofficial ST Website
   http://www.TriumphNet.com/st for ST and Mailing List info

=-=-=-= Next Message =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=