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Re: Corbin seats



At 12:51 PM 11/10/1999 -0500, Bill Flowers wrote:
 >There seems to be a strong polarization with Corbin's customers.  Either
 >they *REALLY* liked the product (ecstaticly happy) and had no problems
 >with the company, or they were unhappy with the product (for whatever
 >reason) and/or unhappy with the customer service.
 >I've yet to hear anyone take the middle ground.  Makes one wonder what
 >is going on.

Well, sometimes I really like them and other times I do not..... there - 
how's that ?

I called them yesterday (in Daytona) to see about getting some pictures of 
it on my bike.

After explaining about the list, they immediately became more 
responsive.... well, they were for a minute anyway. Their first comment was 
that there were a couple of pictures up on their website. I then soured his 
attitude by saying "yes, but that was the prototype and the picture does 
not give a close up view of the areas where I personally have experienced 
problems with corbin's fit." I then commented that we had several people on 
the fence (myself included) about going with a Corbin or sending the seat 
to Sargent. I went on to say that it would be in their best interest with 
respect to sales of the seat if they allowed a closer examination of the 
seat, otherwise people might just go to Sargent.

His immediate response was "Well that's fine because Sargent just makes 
crap anyway, so they'll spend their money there and then come back to us in 
the end". Nice attitude ..... needless to say our conversation went 
downhill from there. He went on to say how their quality continues to 
improve. When I pointed out that I had experienced just the opposite, he 
said that I must have just received an end of run seat. He went on to say 
that California (the factory) typically will use a mold longer than it was 
designed for and the seats at the end of the life will not fit as well. Is 
this guy in sales ?  I guess that means you better buy your ST seat sooner 
rather than later.

Anyway, I asked if they had a seat and they said "no". I asked when they 
would get one and he said "I can't really be sure".  I asked if they would 
call me and he said "you just need to keep calling us".

That Sargent is looking better every day .......

- - Eric


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