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Re: HELP - belly pan melting info needed



Eric,
    Speaking of reminders, would you mention to Kenny the parts that I need
to firm up my panniers. Thanks.
Mark





- -----Original Message-----
From: Eric Sheley <eric@xxxxxxxxxx>
To: ST@xxxxxxxxxxxxxx <ST@xxxxxxxxxxxxxx>
Date: Wednesday, August 23, 2000 7:09 PM
Subject: Re: HELP - belly pan melting info needed


>At 04:22 PM 8/23/00 -0500, Jeff Jenkins wrote:
>>Lisa and others at the rally have told me that their melted pans were
>>covered under warranty.
>>I talked with the Triumph rep at the rally this weekend and he said it's
>>covered and will be fixed under warrranty.
>>My dealer, Sonny Collier of Collier Cycles in Nashville, TN told me today
>>that he talked to Triumph's service manager, the person who approves all
>>warranty work, and that he said he hadn't heard of such a thing before and
>>that it is NOT covered by warranty.  He then gave me the routine speech
>>about not believing what you read on the internet, etc.....
>
>Jeff,
>
>It most certainly will be covered under warranty. The person that declined
>it is Shell Barr - head of service for the US. I can only assume that your
>dealer did a poor job of explaining the problem. The person at the Rallye
>was Jerry Parrish - contact him at Peachtree City at 770.631.9500
>
>He can also be reached at newtricorp@xxxxxxx, but with the dealer show
>going on, you may be better attempting contact by phone.
>
>Remind him of your conversation and I am sure he will get the situation
>straightened out.
>
>Keep us updated.
>
>- Eric
>
>
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