Re: another victim

[Eric Sheley <eric@xxxxxxxxxx>]

At 11:42 PM 5/17/00 -0700, Jim wrote:
>My local dealer where i bought my last Triumph is now not a
>TRiumph dealer.  When i asked them last year what happened they told me
>that Triumph wanted them to sell more T-birds, and adventurers before
>they could sell daytonas, ST's or speed triples.  WEll the market where
>i am is not so good about those t-birds and the like so they couldn't

Of course being a salesperson they also would have told you that they had a 
terrible customer service record, stocked only the minimum amount of parts, 
didn't send their techs to any training and refused to carry the full line 
of motorcycles offered. Not saying that any or all of these applied to your 
dealer, but it has been my experience that Triumph does not pull franchises 
from dealerships that are enthusiastic about the line. They will however 
work to get dealers out of the network that are not doing the job on a 
consistent basis.

>then they had to order/send the part.  Now in reading the list i am
>guessing it will take about a month + to see a new sending unit.

Shouldn't be that long a wait at this point. Triumph of America finally 
received several containers of parts that had been delayed. That caused 
many of the delays on the parts orders that you have read about recently. 
Triumph knows that this was a problem, and I can only hope that they have 
taken steps to insure that this type of shipping problem does not happen in 
the future.

>my reserve light covered with tape wondering, why if Triumph knew that
>the sending units sucked didn't they just replace them all.  You know i

I've got a 99 and while I had a few problems early on with the fuel sender, 
the problems went away and it now functions perfectly. Triumph knew it was 
a problem, but had nothing to replace it with. I'm not sure what you wanted 
them to do ? Stop selling the ST's ? I personally could care less about the 
fuel gauge - I still rely more on the odometer anyway. I say pull it and 
give me two trip meters like the RS. The new one as you have read seems to 
have a problem stemming from installation. Hopefully the ones that have 
been recently installed with more care to protecting the sensor wires will 
prove to be reliable and non-leaking.

>just didn't have this many problems with the Japanese bikes i owned.
>Sorry for the length of the post but i needed to vent a little.

Just remember that others have the opposite experience. I've had many 
problems with Japanese bikes, and American bikes and Italian bikes and even 
a few with British bikes........ But I realize that they are still built by 
humans (for the most part) and like anything mechanical, they will have 
problems from time to time. Sometimes the are at the worst possible moment 
(2 am in the rain, 100 miles from nowhere), but as long as the problem 
doesn't threaten my life, I can usually chuckle about it later.

Also remember as someone else pointed out, that typically on the list, you 
hear about the problems. You don't see too many "I've got 10,000 miles and 
no problems" posts. You see 4 or 5 emails on a subject and think to 
yourself "wow, this is a big problem" until you look at the big picture. We 
currently have about 300 ST and RS owners on the list and another 150-200 
lurkers..... when you see 150 posts on a problem, then it is a REAL problem.

I have fount that a good dealer will be a big part of your overall 
enjoyment of your bike - I think you will find the people that are happiest 
on the list have good dealers backing them up. Any chance of finding a 
"better" one near you ?

- - Eric
http://www.TriumphNet.com/st
   


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