Re: Outranked by Major Engine Damage - the sequel

[KenTmpsnmc@xxxxxxx]

In a message dated 5/29/00 10:03:53 AM Pacific Daylight Time, 
owner-st-digest@xxxxxxxxxx writes:

<< 
 No one should have to go through all that you are -- bad enough you happen
 to be the 1 in something that got a problem bike -- but hang in there.
 Eventually the problem(s) will be sorted and the pain you are now enduring
 will fade like a bad memory.  >>

Just an opinion here.  While we'd all like to think this stuff shouldn't 
happen, that facts are it does and not just to Triumph.  Its a fact of life, 
when was the last time you had a television, washer/dryer, hard drive crash?  
As to the resolution method no company can afford to simply jump in a whip 
wrenches like a pit crew.  There is a process to follow and resources to be 
allocated.  Not to mention the biggest obstacle, whos gonna pay, the dealer, 
individual or Company.  Like an insurance company validating claims, this 
process involves negotiation and time.  Triumph or any other company will not 
pay claims if they feel evidence indicates there were transgressions in the 
written terms of the warranty.  And until sufficient evidence and testimony 
is revealed to satisfy conditions were met, they are gonna hold out.  Hey, I 
wish it were easier to but it ain't now or ever gonna be because there is 
money involved.  You gave Rick the best advice, hang in there, be patient and 
negotiate your side of the coin as best you can.  Make your case, push for 
your interest as hard as you can and let the judges do their thing.  Even if 
that fails the battle can be wagered in other arenas but its really mostly 
about making your case.


Ken T. from Ca.

World's "Thinnest" Book - THE WILD YEARS by Al Gore

84' V65 Sabre, "Kong, gone but not forgotten"
95' Triumph Trident, "The Trooper"
96' Virago 1100, "Mellow If Slow"
99'Triumph Sprint St, "Bird of Prey"

COP#0018, AMA#414926, RAT#021975
http://www.labiker.com/gallery/images/kent.html

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