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Re: [ST] And Dealers wonder why they are losing business to mail
- Subject: Re: [ST] And Dealers wonder why they are losing business to mail
- From: "STeve Duncan" <xhippy@xxxxxxxxxxx>
- Date: Fri, 02 Nov 2001 22:09:37 +0000
Sorry, my good friend Tom-E (and others), but I have to chime in here and
agree with Stu. If you have a shop that has earned your business, with good
service & an over and above attitude (RPM in my case). Then supporting them
is fair and right. I can't tell you how many times they have come thur for
me, sure they aren't perfect (who is?) but they stand behind their work and
treat me like a person. In other words we joke around, they give me shit, I
give them money and have confidence my bike is well taken care of. I can go
down and hang out in the shop if I want and learn something now and then.
So, I pay a little more for a tire? I get that back in spades in the long
run.
You know the shops only get paid a "book rate" on all warranty work? If
they can't figure out and fix a problem in the allotted amount of time then
it comes out of their pocket (and it happens ALL the time). I would rather
have a dealer take his time on my warranty work and know it's done right,
than be considered a "cheapskate asshole" and be treated like one. After all
I'm considered an asshole in enough other areas, I don't need to add
cheapskate. :-]
STeve Duncan
'00 -ST, Black as Nite
Dallas, Tx
"I think we're all Bozos on this bus"
______________________________________________________________________
>
>Patronize your local bike shops that you feel deserve your business, it's a
>good relationship to have.
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