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So, it doesn't seem peculiar to me, as my dealer is wonderful and
trustworthy. However, its never taken them over a week to come to a
decision. Their priority has always been to get the bike in there and back
on the road for me. The particulars are figured out later and have always
been reasonable and fair.


Chris "Snow Dawg" Strizver


- ----- Original Message -----
From: "Ben Snyder" <bensnyder@xxxxxxxxx>
To: "stlist" <st@xxxxxxxxxxxxxx>
Sent: Tuesday, January 15, 2002 7:42 PM
Subject: [ST] warranty work


> As you may know from my earlier posts I'm (hopefully)
> having some warranty work done on my bike (melted
> belly pan).
>
> I've been told from the dealer that they haven't heard
> back from Triumph yet.  They said they faxed the
> pertinent info and that Triumph has not yet responded.
>  It's been one week (I was there Tue 9 Jan) and I
> think that's a little slow.
>
> So, I ask you.  Does this seem peculiar to you?  I've
> never had warranty work done on a bike before, only
> cages.  Is it normal for a dealer to contact the
> manufacturer for something like this?  If so, is it
> normal for it to take this long?  Should I take my
> bike to another shop (even though the next closest is
> ~60mi away)?
>
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