Re: [ST] warranty work

[Erik Miner <Axeis@xxxxxxxxxxxxxx>]

The way it's supposed to work is that the dealer faxes in a warranty 
request to Triumph and they are supposed to get approval ( or not) 
with in 24 hours.

Erik


>As you may know from my earlier posts I'm (hopefully)
>having some warranty work done on my bike (melted
>belly pan).
>
>I've been told from the dealer that they haven't heard
>back from Triumph yet.  They said they faxed the
>pertinent info and that Triumph has not yet responded.
> It's been one week (I was there Tue 9 Jan) and I
>think that's a little slow.
>
>So, I ask you.  Does this seem peculiar to you?  I've
>never had warranty work done on a bike before, only
>cages.  Is it normal for a dealer to contact the
>manufacturer for something like this?  If so, is it
>normal for it to take this long?  Should I take my
>bike to another shop (even though the next closest is
>~60mi away)?
>
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End of st-digest V2002 #34
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