[ST] Charging practices

["bare" <barenekd@xxxxxxxxxxxxx>]

>If there's a "standard price" for the given service which is truly
>irrespective of hours, then I've paid that plenty of times, but I don't
>think I normally get bills that consist primarily of hours worked which
>are clearly and admittedly not - their service "estimate" is apparently
>actually a floor to the price, not an estimate in the conventional
>sense.  Am I crazy here in thinking that it is not an entirely ethical
>business practice to charge for ostensibly hourly labor with posted
>labor rates and then deliberately and systematically charge for hours
>not actually worked?  Is this common practice, and if so, does anyone
>know of shops in the L.A. area that don't do it?

 -- Jim

Dealers generally charge from a "Flat rate manual" that is from the
manufacturer. The manufacturer decides how long a job should take, but I
really can't be sure what they base it on. Any competent mechanic should be
able to beat the manual's time allowance.
Bare



     *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
      The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
          http://www.TriumphNet.com/st/lilley for more info
   http://www.TriumphNet.com/st for ST, RS and Mailing List info

=-=-=-= Next Message =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=