[ST] Re: Recall notifications

[Stew101@xxxxxxx]

Gents -

In fact TMA does send recall notification letters to every correctly 
registered owner of a machine that falls within an affected VIN range subject 
to recall.  

Each dealer is then requested to do a backup telephone notification based on 
their own records and especially if the dealer happens to be aware that a 
machine has changed ownership due to trade-in or whatever.

TMA often lacks current and correct information due to lax registration 
practices or record keeping at dealership level.  Rule of thumb - if you 
purchase a new Triumph and get your subscription to Torque magazine then TMA 
have got a correctly registered unit and you will be "on the list" for any 
applicable owner notification.

One of the reasons that the ST web site has almost instant information on 
these applicable recalls is that TMA realizes that there are some 
communication issues with the current registration processing system.  
TriumphNet has been a valuable friend and unofficial communication conduit 
for TMA in numerus instances.

In the USA if you cannot get a dealer to do his homework with respect to 
recall information [TMA puts it out to EVERY dealer] - you may call 
678-854-2010 and ask for Peter Carleo in Customer Service.  Leave a voicemail 
if you have to, he is one person serving a customer base that is growing 
geometrically.  

TMA depends on a network of independent franchised dealerships to do their 
jobs and take things like product recalls seriously, and they will always be 
first line of communication with a growing number of customers.

How do I know these things?

I know.

Cheers,
Kenny Stewart
Road Dawg





In a message dated 5/29/02 12:57:21 AM Eastern Daylight Time, Rich M. writes:

<< That's a shame, but you're probably right.  I didn't get a recall notice
 from Triumph, I found out about the chain & fuel sender leak from our
 wonderful website.  If it weren't for everyone on this list & the wonderful
 creators of the website I'd still be in the dark.
 
 IMHO Triumph should take the effort to send out notices to everyone
 affected.  That's just good common sense Customer Service. >>

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