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Re: [ST] for Rod - s.o.p.



so all this means is that RECALL work is equivalent to WARRANTY work,
and that must be done by Triumph -- no question about it and no
inconsistency

and of course, if you do something to the fuel system to screw it up
(assuming that you own up to it or it can be traced to your work) then a
REALTED failure of the fuel system could affect Triumph's willingness to
fix it under warranty

but make no mistake folks, a manufacturer CANNOT void the ENTIRE
warranty on your bike for such an issue -- more FUD tactics -- the worst
that could happen is that you wouldn't be covered for the repair of the
problem that you may have caused (and your negligence would still have
to be proven -- think for a sec -- what if the PART was defective, not
the work? -- do you think Triumph would void the warranty for that? --
not a chance!)

Neil


- ----- Original Message -----
From: "Rod Brown" <sprint_st@xxxxxxx>
To: <ST@xxxxxxxxxxxxxx>
Sent: March 23, 2005 5:38 PM
Subject: Re: [ST] for Rod - s.o.p.


> Guys,
> Let me explain exactly and in context about the conversation that I
had
> something like a year or year and a half ago with Peter Corleo.  I had
just
> purchased Colder fittings for my bike and the NHTSA folks had not made
any
> ruling at that time so it may have been a bit longer than what I
recall.
> The reason that I called him was to try and get the Triumph hose
clamps used
> on those fittings.  I tried through my dealer and was told you could
only
> get them with the connectors, not separately.  Prior to that you had
to buy
> the hoses with the clamp.  Get this, Triumph had a "confidential"
parts list
> to separate the connectors from the hoses.  Getting to sound a bit
like
> X-Files aye :-)    Anyhow I call him up.  When I ask him about getting
the
> hose clamps he said they can't sell them separately because the
replacement
> can only be done by a Triumph certified mechanic.  I'm using certified
which
> may not be the term he used but it equated to a factory trained
mechanic.  I
> learned shortly thereafter that Triumph doesn't have such a program in
the
> US or at least did not at the time.  He went on to explain what a
dangerous
> proposition it was to work on a "high pressure" fuel injection system.
40
> psi, hell normal fuel line is rated for more than that.   I tried to
explain
> that I was just trying to fix what I considered a hazardous situation.
That
> really lit him up and he said and this lit me up that Triumph has more
> problems with paint than it does with fuel fittings.  The is were he
said
> something like if you work on those connectors you may void your
warrantee.
> It's been so long I don't remember the exact words and he DID NOT say
you
> WILL void your warrantee but it was obvious to me it was an implied
threat
> to which I made a parting comment that in the good ol' USA Triumph can
not
> void a warrantee just because I worked on it myself.  They would have
to
> prove I was negligent.
>
> I think he may remember me because I have sent him two emails within
the
> last month inquiring about recall notifications which I have not
received on
> my ST.  It is an 02 model which definitely falls in the criteria, but
a
> check with Atlanta's database says it has no recalls.  It also says my
> Silver 02 is Red and my address is wrong which I would like to
correct.  No
> answers from Mr. Carleo.
>
> This is why I will always say my bike is great, my original dealer was
> terrific, but corporate Triumph sucks.
>
> Rod
>
>
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>
>



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