Re: [ST] for Rod - s.o.p.

["Chris Harwood" <Chris@xxxxxxxxxxxxxxxxxx>]

Rod

I had a very different experience in the UK.  I put a hairline crack in
a fuel connector when reinserting it AFTER hearing that they had a
weakness.  I was left in a position where I could not get the bike to
the Triumph dealer for the recall, so rang Hinkley.  Nice man there
suggested I get new connectors from the dealer by post, fit them, then
book it in for the warranty replacement.  IIRC he offered to reimburse
me for the ones I had to buy.  Sure the bike was out of warranty but the
attitude to owner-maintenance was still good.
This diffused a nasty impasse for me and I felt that Triumph UK had
responded well.

Chris Harwood
00 RS

>>> sprint_st@xxxxxxx 24/03/2005 01:38:13 >>>
Guys,
Let me explain exactly and in context about the conversation that I
had
something like a year or year and a half ago with Peter Corleo.  I had
just
purchased Colder fittings for my bike and the NHTSA folks had not made
any
ruling at that time so it may have been a bit longer than what I
recall.
The reason that I called him was to try and get the Triumph hose clamps
used
on those fittings.  I tried through my dealer and was told you could
only
get them with the connectors, not separately.  Prior to that you had to
buy
the hoses with the clamp.  Get this, Triumph had a "confidential" parts
list
to separate the connectors from the hoses.  Getting to sound a bit
like
X-Files aye :-)    Anyhow I call him up.  When I ask him about getting
the
hose clamps he said they can't sell them separately because the
replacement
can only be done by a Triumph certified mechanic.  I'm using certified
which
may not be the term he used but it equated to a factory trained
mechanic.  I
learned shortly thereafter that Triumph doesn't have such a program in
the
US or at least did not at the time.  He went on to explain what a
dangerous
proposition it was to work on a "high pressure" fuel injection system. 
40
psi, hell normal fuel line is rated for more than that.   I tried to
explain
that I was just trying to fix what I considered a hazardous situation. 
That
really lit him up and he said and this lit me up that Triumph has more
problems with paint than it does with fuel fittings.  The is were he
said
something like if you work on those connectors you may void your
warrantee.
It's been so long I don't remember the exact words and he DID NOT say
you
WILL void your warrantee but it was obvious to me it was an implied
threat
to which I made a parting comment that in the good ol' USA Triumph can
not
void a warrantee just because I worked on it myself.  They would have
to
prove I was negligent.

I think he may remember me because I have sent him two emails within
the
last month inquiring about recall notifications which I have not
received on
my ST.  It is an 02 model which definitely falls in the criteria, but
a
check with Atlanta's database says it has no recalls.  It also says my
Silver 02 is Red and my address is wrong which I would like to correct.
 No
answers from Mr. Carleo.

This is why I will always say my bike is great, my original dealer was
terrific, but corporate Triumph sucks.

Rod


     *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   * 
 *   *
      The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
          http://www.TriumphNet.com/st/lilley for more info
   http://www.TriumphNet.com/st for ST, RS and Mailing List info


     *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
      The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
          http://www.TriumphNet.com/st/lilley for more info
   http://www.TriumphNet.com/st for ST, RS and Mailing List info

=-=-=-= Next Message =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=