Re: Fuel Gauge Fix Update / saddlebags / customer service!!!

[stump <stump@xxxxxxxxxxxx>]

Eric Sheley wrote:
> 
> At 08:44 AM 04/15/1999 -0700, Martin wrote:
> >Update
> >       My gauge after the fix is working as it should.  No more crazy
> >movement, tank registers full just after you start it up at the gas station.
> 
> Cool - Does it start dropping right away or does it still stay full for 100
> miles?
> 
> >       One word of note, on the late parts.  If the dealer lied then he is
> >a schmuck.  If you believed everything would come off without a hitch on a
> >first year bike that was supposed to be released for sale in 98 and only
> >came out in Feb of 99 on my side.  Think again, I am sure these guys are
> >trying because it's in their best interest to do so.  I understand the
> 
> I agree - I think we all expected a few problems, an as far as the bike is
> concerned, I've been very happy. What I would like to see is for Triumph to
> put out a list to dealers with expected delivery dates on new parts. I was
> in retail for 12 years and we added on average 500-800 new items every
> year. We created a list that showed expected dates on all new items as well
> as anything that was out for a long period and sent that to all stores
> (over 7,000) on a monthly basis. Then instead of the field having no clue,
> they could walk into any store and get the same answer.
> 
> And I truly believe that is all that most of the people that are having
> problems are asking for - a straight answer.
> 
> - eric
> 
Righto Eric, Just a straight answer, any answer or help at times sure
would have eased my blood pressure. Right up to the part about the tune
not loading for the new pipe. This is where some help for my dealer
would have  fixed me up.  Demonstrated customer service has to happen
with triumph. They are the new kid on the block and like it or not
with that territory comes some put up or shut up type situations. Honda
harley and bmw are all known quantities. for many of us the triumph is a
first. Sure it is a great machine and I love it. The product is in the
garage but not the whole product. With my purchase there was 13,000.00
votes of confidence or trust. I get pretty twisted when I don't get what
I pay for. 

The other point is, I trully want to see triumph succeed in the U.S. I
am willing to push some buttons. This will hopefully help them when the
falcon is introduced. Apply some lessons learned and glide over past
mistakes. I fully expect to ride this machine for a long time. I just
want triumph to be around for a long time. Best Regards, Steve.



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