Re: Ross- Make It Right

[TXToday@xxxxxxx]

Ross,

Now that Triumph has identified the mirror/cockpit subframe design flaw and 
is correcting it on new machines, what is Triumph doing to rectify the 
problem for those who had faith enough to buy the first machines?

Several of the British magazines that tested prototype Sprint ST's prior to 
the launch made note of the 'wobbly' mirror problem and Triumph 
Representative, Chris Hennegan, said they would be correcting the problem.  
That said, I'm not sure why the problem wasn't fixed to begin with.  Triumph 
was obviously aware of the problem early on.  Also, this isn't an intermitint 
problem.  It happens on all bikes, every time.

I don't know about the rest of you, but based on the above facts, if Triumph 
doesn't fix this it will effect my decision to buy their first year 600 and 
for that matter another Triumph.  I knew buying a first year Triumph would 
invlove glitches, but I always heard Triumph stood behind the product.

A Recap of my bikes "Character:"
Centerstand- recalled and fixed
Crankcase Bolts-  recalled and fixed
Fuel Gauge-  definately broken and no known cure
Gas Cap-  chipped paint; replaced under warranty
Head Gasket-  leaking; replaced under warranty
Right Bellypan-  melting; no word on fix yet
Valve Adjustment- done at 6000mi based on others' being way off.  mine were 
in spec so it cost me $200+
3 Panniers-  backordered for 5 months

I love the bike and am willing to have the patience to put up with the 
glitches and time for fixes, but I don't want to hear a 'no, we won't fix 
that.'  If that's what we get here, I will be very hesitant to recomend 
Triumph as a manufacturer that stands behind their product.

Rick Paukert
Houston, Texas
HSTA
RAT
HRCA
AMA

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