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RE: Ross- Make It Right



>I agree on both - it is a little harsh and Ross is probably not the one 
>that should be fielding this email.

I agree.  Use the warranty channels for the moans.

>Plus Ross asked when he joined the list that he not be used as a Triumph 
>point of contact. As he pointed out there are channels in place for this 
>already, and I personally would not want Ross to feel like he cannot pass 
>on info to the list for fear of being inundated with complaints or rantings.

Everyone needs time off from the job :)

>I am on a lot of lists for many different interests, and can't think of one 
>where an executive with the company takes interest in and contributes to 
>the conversations (other than a purely PR mode).

and long may he do so.

Patrick




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