It's sad and its long.

[sooty@xxxxxxxxxxxxxx (Patrick Sutton)]

Hi fellow listers,

My 595 is now back to stock condition and most of the extras are sold, I had
tears in my eyes as I took the MAXX off :)

I have ordered a new silver yr 200  955i and have asked for it to be painted
in Lucifer Orange ( it will be a standard colour on the Sprint RS I hear )

Sadly they have told me , albeit politely, to stick my head up my arse and
whistle after spending in excess of £60,000 with them since the rebirth of
the company and the real probabilty of a new 600 AND a Sprint RS sale in the
next 12 months.

How hard is it to spray a Daytona fairing when there is already Lucifer
Orange in the spray gun and an open delivery date !!!....soooo, with all
this talk of blown engines, crap g/boxes, melted wiring looms,frames
cracking, continuos breaking huggers, dragging  headers, falling out rear
lights, poor valve clearances at 6000 miles and horrendous deprecaition etc
etc on the 595s, and on the Sprint ST, crap fuel gauges, iffy wiring AGAIN,
melted fairings, bubbling paint, bolt recall, centre stand recall etc etc,
and a general apathy to customers needs, slow spares supply etc etc , I
think that my faith in Triumph is at an all time low.

Take a read of this from another list :-

snip.

Well Triumph Canada returned my call and indicated that a new gas tank was
on its way but by air and not by boat.

The problem is I have run into a guarantee problem.  The dealer that sold me
the bike as guarantee work cleaned out the carbs.  Now because of the rust
remaining in the tank the carbs need cleaning again.  Fed up with this
dealer I took it to another dealer.  The new dealer says Triumph will not
pay them to repair the problem because they say the old dealer is at fault.
The new dealer wants me to pay for this work something I really have to do
as between me and this new dealer because it is clearly not the fault of the
new dealer.  The old dealer says they will not pay to solve this problem
because I went to a different dealer but if I had brought it back to them
they would have honoured their warranty and fixed it no charge.  I pointed
out to them that they had on two occasions failed to fix the problem and I
considered them to be incompetent.  Triumph Canada now says I have to
resolve this problem with the first dealer who did this work for me.

My position is that the initial work done was warranty work done poorly and
warranty work is not done for me but for the manufacturer therefore I should
not suffer because they have a bad dealer.  It seems to me that I bought a
bike with a manufacturer's guaranty not a dealer's guarantee. (I understand
that for work that I have done that is not covered by the warranty I would
have to look to the dealer that did the work)   I have never been in this
position with any truck or car or piece of industrial equipment that I have
purchased.

The upshot of it is that I am expected now to pay for this warranty work and
then go after the old dealer.  In reality its Triumph who is ultimately
responsible to me.

Has anyone else had this kind of problem??

Peter Tensuda

snip

Hell , that customer shouldn't have to pay a penny towards that repair....
the fault appears to be with the bike , a crap dealer and Triumph, NOT the
bloody customer who in blind faith bought a bike with a warranty , and
which, through NO fault of the customer has given trouble.

My T/bird is running well and for that matter so is the Lucifer Orange 595 .

I am seriously considering a change of marque and maybe give the Hayabusa a
try even though buying Japanese sticks in the throat.

I wonder if Triumph realise how hard it will be to get back a lost,
exceptionally good customer who has bought 1 and sometimes 2 bikes a year
back into the nest.

I know by my own business, that once a customer is lost , they rarely come
back to you.  Sad quite sad.

Regards

Patrick









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