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RE: Valve Clearances



At 12:31 PM 07/07/1999 -0700, Retherford, Martin wrote:
>	My purpose of this thread is to get everyone alerted to a possible
>hint of a company not standing behind their product.

Thanks Martin, 

If we find instances of Triumph not standing behind the product then I
would agree. I spoke with several dealers today and got the same response
from every one. If there is a problem that warrants it, the valve check
will be done. If you want it done early and no other problems are found, it
is at customer cost.

>	This example is extreme and a little off, but true.  Everyone should
>document as much as possible any and all situations arising pertaining to
>valve problems.

as should be done with any problem that arises on more than a couple vehicles.

>  Care and attention also for the fuel gauge problem that a
>majority of us have.

as Triumph is testing the new, new gauge I am hoping that they have the
problem fixed. Now I will be very interested to see how they handle the
replacement.

>	I agree with you, Eric, on prematurely of starting any suit but the
>discussion should take place so that consumers are not "raped" by any
>unscrupulous company that anyone may deal with.

I agree - unscrupulous companies should be slapped often and hard. I have
never felt this way about Triumph - maybe it was my 12-15 years in the
field of retail management that has made me more reasonable to deal with.
After years of insane expectations on the consumers side, I tend to give
companies a little leeway. As long as I feel that something is being done
to address an issue, I am happy. I find that too often in today's society
we have lost the ability to rationally converse / settle a disagreement and
instead immediately jump to suits to solve any problems that may arise.
Just look at half the insane cases shown on national TV here in the US. And
of course that is only the tip of what is seen in our court systems.... 

Sorry - got a little off subject.

Anyway, I agree - everyone needs to keep good records ;-)

- - Eric


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