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RE: Help in subject line



At 01:17 AM 06/09/1999 -0700, Rick Damiani wrote:
>Eric, that's all wrong. Rather than fix the software to conform to how the
>users are using it you need to fix the users so they use the software
>correctly. How do you ever expect to get an ulcer being this nice?

Unfortunately its not the users - I have them trained "Your systems locked
? ahh thats normal..."

It's the end recipient - the Insurance Carriers - and unless you cross
every i and dot every t, you'll be staring down a report of denied claim...
and that is something that the board does not like to see.....

Thanks for the helpful suggestion anyway ;-)

- - Eric


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