RE: Utah dealer

["Rick Damiani" <rickd@xxxxxxxxxxxxx>]

Reading about stuff like this almost makes me feel guilty for living in Los
Angeles. There are four Triumph dealers in this area that I know of, three
of them within 50 miles of each other.

> -----Original Message-----
> From: owner-st@xxxxxxxxxx [mailto:owner-st@xxxxxxxxxx]On Behalf Of Eric
> Sheley
> Sent: Friday, November 05, 1999 8:39 AM
> To: ST@xxxxxxxxxxxxxx
> Subject: Utah dealer
>
>
> At 08:40 AM 11/05/1999 -0700, Valerie Merges wrote:
>  >Note:  My dealer has exclusivity to the state of Utah, so he has zero
>  >competition.  If I wanted to comparison shop, the next closest
> dealer would
>  >be Boise, Idaho (4 hr + drive).
>
> Valerie,
>
> I forgot to email you about this. I spoke to someone "in the know" at
> Triumph about this. Some of the original dealers in the US were
> given long
> (too long in his words) contracts, but NONE guaranteed exclusivity by
> geographic location (so his is just blowing smoke). Usually the
> Triumph rep
> will not market in the backyard of an established dealer unless they are
> attempting to move the contract to a new dealer, but that in no
> way excuses
> the fact that their is only one dealer in the whole state.
>
> The two things I can say about your problem is that 1) The rep
> for the area
> is doing a piss poor job of recruiting new dealers 2) The current
> dealer is
> not getting enough negative feedback at Triumph of America for them to be
> concerned.
>
> It was recommended that you make your feelings about that dealer known to
> Jerry at Customer service (at ToA newtricorp@xxxxxxx) so that the rep for
> the area could be made aware of the problem.
>
> - Eric
>
>
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