RE: Patrick's comments

["Danilowicz, Paul S." <danilps@xxxxxxxx>]

I have to agree 100% with everything Ross has to say.  

The modern production environment is very tightly scheduled, with every piece and operation allowed just enough milliseconds to occur.  (Does anyone remember "Figure-8" stock car races on Saturday night?) 

And as far as waiting for an engineering solution to the gas guage problem,  I can be very patient (well, within reason).   I only want to fix the problem once.    One of the worst thing the company can do is release a fix that becomes troublesome again.  

> ----------
> From: 	Ross Clifford[SMTP:ross.clifford@xxxxxxxxxxxxx]
> Sent: 	Friday, September 17, 1999 4:58 AM
> To: 	'ST@xxxxxxxxxxxxxx'
> Cc: 	Charles Smart
> Subject: 	Patrick's comments
> 
> He is the Official Factory Bullshitter par excellence , it's his job to fob
> off customers with any old bit of bullshit but leave you feeling as if you
> have a satisfactory answer :)   It's called Customer Relations.
> 
> This does not just apply to Mr Smart but to all C S personnel in any
> organisation  :)
> 
> Patrick
> 
> Patrick,
> 
> I think your comments are a little harsh and an insult to many people who
> try to help customers, you point of view is based purely on you own
> experience in the fact that we do not have the production resource to paint
> non standard parts to your individual specification. This is no different to
> any other manufacturer, try ordering your Hayabusa in a non standard colour?
> It is not as simple as you presume it is to 'Just paint a Daytona when you
> have the right colour paint in the tin' ask anybody who work in a production
> scheduling environment.
> This is no flaming Patrick, Charles works very hard and sometimes has to
> tell people things that they don't want to hear. It is this sort of personal
> comment that drives official factory input away from this type of mailing
> list. I am sure that there are many customers worldwide that would vouch for
> Mr. Smarts professionalism and dedication to Triumph customers.
> 
> Other issues.
> 
> Mirror subframe,
> To confirm from my previous post, the subframe design was changed at Vin No.
> 88071, the modifications were strengthening braces at the mirror arms and at
> the base of the subframe. It is difficult to explain the mods until you see
> the latest issue.
> 
> Fuel gauge,
> Unfortunately I cannot shed much more light on this one, the testing of the
> modified unit has worked well bust we are not 100% satisfied, we also have
> the added complication of the sender unit being the same as the one fitted
> to the Tiger, so alot of the testing has to be done in tandem with that
> model as well. 
> The modified unit is a better one but we do not want to replace existing
> senders until we are 100% confident that the replacement is correct, rest
> assured that when the replacement unit has been approved we will honor
> failed units under warranty.
> 
> Many Thanks
> 
> Ross
> 
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