Fuel Senders and the open plea to Triumph

[Eric Sheley <eric@xxxxxxxxxx>]

First, let me apologize for the delay in this response. Was having too much 
playing at the Rallye and then have been trying to catch up for the last 
couple of days. I noticed several posts about the fuel senders while I was 
away and wanted to update the information and address a couple of issues. 
Before I begin, please be aware that this is not a personal attack on 
anyone that has posted. This is a posting of my opinions and then some 
factual information from Triumph. If you disagree with my opinions, please 
feel free to do so and if you feel the need to do so in writing please 
direct any comments to me off list - thanks.

First - it was asked why Triumph was not doing more about the problem. Here 
is my .02 - They have been working on the problem - and have been doing so 
for quite some time. Unfortunately it is not just a matter of picking up 
the phone, calling the supplier and telling them to have a new one on the 
line the next day. The part needs to be redesigned, manufactured, tested 
and if all passes ok, put into production. If they find a problem, the 
process starts over again. It is not an issue of having to apply pressure 
to Triumph - just because you don't see what is going on behind the scenes, 
please don't naturally assume that nothing is happening. IMHO making 
comments comparing this issue to the current Firestone mess is 
irresponsible and is only offered to excite the issue.

Second - as to future claims for those worried about being out of warranty, 
I would guess that Triumph would handle it the same way as it has handled 
similar out of warranty issues. For preexisting problems, the issue is 
normally handled as in warranty. That being said, if you are concerned I 
would talk it over with your service manager to determine the best course 
of action before your  warranty expires.

Now, onto the news: I have been in contact with Triumph about this issue - 
I didn't make threats or apply pressure - I only asked to be updated on the 
status so that I can keep the list informed. The information that I 
received is as follows:

The part number is T2400526 and is used in the Sprints and Tigers.

There is a new version of the fuel sender which has been in the US for 
approximately two weeks - Triumph is expecting this to be the final version 
of this part (which means that they have tested it harder, and so far it 
seems to be holding up). All old stock at ToA has been returned to the U.K.

The new fuel senders can be identified by the two dots (1 red and 1 green) 
on the bottom (on the metal piece, where the wires come out). If you are 
having problems with the leak, you need to contact your dealer and arrange 
for this new part to be fitted under warranty.

THIS IS EXTREMELY IMPORTANT!!!!! Be sure to check for the two dots - some 
dealers ordered extra units - if you get one of the older revisions you may 
have future problems. If they have ordered one in the last two weeks, they 
will have the newly revised part.

Hopefully this will be the final fix, and we can return to our discussions 
of which colour is fastest...... ;-)

- - Eric





     *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
      The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
          http://www.TriumphNet.com/st/lilley for more info
   http://www.TriumphNet.com/st for ST, RS and Mailing List info

------------------------------