RE: Major Fuel Leak! Update

[Erik Miner <axeis@xxxxxxxxxxxxxx>]

Tim: I'm sorry to hear that Triumph was less than responsive. To 
anyone out there that has a problem of a similar magnitude that the 
dealer can't handle at their level, remember that when sending 
correspondence ALWAYS send it Certified to the head man(or gal)  that 
way it doesn't get canned! And forget about Email it is worthless 
when trying to resolve a problem. Also it can help to "cc" the big 
wheels in the UK. They really do want to know what's happening. The 
US market is very important to Triumphs long term goals so a bunch of 
unhappy Yanks is NOT what they want! So far I've had GREAT service 
from my dealer Freehold Triumph ( in NJ)  I guess I'm just lucky. I 
can also recommend Blackmans in Emmaus PA  also a great bunch of guys.

Erik


>Wish Triumph here in America were quite as courteous.  I had the same exact
>thing happen to me, including the bike (Sprint ST) being down for three
>weeks due to a split tank, and Triumph of America never bothered to respond
>either to my letter or my emails.  This was all caused by the pressure
>relief valve being incorrectly installed.  I reported the pressure release
>valve problem to the dealer (Apex in Colorado Springs) at the first service
>and they did nothing about it.  Apex never responded to the letter I sent
>them either, BTW.
>
>Triumph of America, if you are listening, your non-response speaks volumes
>about your organization.  As for Apex, I will never spend one dollar there
>again.
>
>Tim Wallace
>2000 Sprint ST (Sapphire Blue)
>2000 Speed Triple (Black)
>
>-----Original Message-----
>From: owner-st@xxxxxxxxxx [mailto:owner-st@xxxxxxxxxx]On Behalf Of Ian
>Pollen
>Sent: Saturday, July 08, 2000 8:16 AM
>To: ST@xxxxxxxxxxxxxx
>Subject: Major Fuel Leak! Update
>
>
>After my ST developed the big fuel leak and drenched me in petrol, my dealer
>recommended I wrote to Triumph to explain the situation. This I did, and a
>week later I received a very nice letter appologising for all the
>inconvenience.
>
>The letter also invited me to go along to my dealer and choose replacement
>trousers and boots from the Triumph range of clothing. Can't say fairer than
>that realy :-)
>
>Regards, Ian
>Kent, England
>
>
>      *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
>*
>       The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
>           http://www.TriumphNet.com/st/lilley for more info
>    http://www.TriumphNet.com/st for ST, RS and Mailing List info
>
>
>      *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
>       The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
>           http://www.TriumphNet.com/st/lilley for more info
>    http://www.TriumphNet.com/st for ST, RS and Mailing List info


     *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
      The ST/RS Mailing list is sponsored by Jack Lilley Ltd.
          http://www.TriumphNet.com/st/lilley for more info
   http://www.TriumphNet.com/st for ST, RS and Mailing List info

=-=-=-= Next Message =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=