RE: Outranked by Major Engine Damage - the Final Chapter

["Rick Damiani" <rickd@xxxxxxxxxxxxx>]

> From: owner-st@xxxxxxxxxx [mailto:owner-st@xxxxxxxxxx]On Behalf Of
> Martin Rutherford
>
> Rick,
>    Mickey and Eric are pretty good wrenches for sure.
>    I would like to point out though that the people you
> really had a problem with was the dealer.  You should
> insist to the point of small claims court/arbitration
> that they refund your diagnostic fee.

I called them today and discussed the issue with Matt. The discussion
got quite heated at some points, but I did extract a promise from him
to refund the $120.00 I paid.

> The issue isn't with Shell(head of service at TOA)at triumph.
> There is a discussion with the dealer and Shell on major
> warranty issues.  All Shell can deal with is what the dealer
> says is the problem.

...and South Bay tells me that Triumph was calling all the shots on
this one. That's OK though - I know where the source of the trouble
is, and it ain't in Georgia or Hinckley.

>    The dealership is actually guilty of insurance fraud and
> the DA for the region should be made aware of such.

I think I'll let my insurance company deal with that part of it. I'll
be speaking with them on Monday.

>    Bureau of Automotive Repair should be notified and the
> shop should be checked as to whether or not they are even
> registered with them.  It is a violation if they are not
> and they can be made to pay fines if they still work on
> vehicles without being registered.
>    I don't know if the Bureau even has "jurisdiction" over
> motorcycles.  If you will remember there was some discussion
> over the fact motorcycles aren't listed under CA lemon laws.
>    Food for thought...

They are licensed through BAR, and as soon as the bike comes back I'll
file a report with BAR, with CCs to TofA and South Bay.



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