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Re: another victim



Eric,

Very well said. The whole response.

Thanks,

Greg

- -----Original Message-----
From: Eric Sheley <eric@xxxxxxxxxx>
To: ST@xxxxxxxxxxxxxx <ST@xxxxxxxxxxxxxx>; triumph@xxxxxxxxxx
<triumph@xxxxxxxxxx>
Date: Thursday, May 18, 2000 9:19 AM
Subject: Re: another victim


>At 11:42 PM 5/17/00 -0700, Jim wrote:
>>My local dealer where i bought my last Triumph is now not a
>>TRiumph dealer.  When i asked them last year what happened they told me
>>that Triumph wanted them to sell more T-birds, and adventurers before
>>they could sell daytonas, ST's or speed triples.  WEll the market where
>>i am is not so good about those t-birds and the like so they couldn't
>
>Of course being a salesperson they also would have told you that they had a
>terrible customer service record, stocked only the minimum amount of parts,
>didn't send their techs to any training and refused to carry the full line
>of motorcycles offered. Not saying that any or all of these applied to your
>dealer, but it has been my experience that Triumph does not pull franchises
>from dealerships that are enthusiastic about the line. They will however
>work to get dealers out of the network that are not doing the job on a
>consistent basis.
>
>>then they had to order/send the part.  Now in reading the list i am
>>guessing it will take about a month + to see a new sending unit.
>
>Shouldn't be that long a wait at this point. Triumph of America finally
>received several containers of parts that had been delayed. That caused
>many of the delays on the parts orders that you have read about recently.
>Triumph knows that this was a problem, and I can only hope that they have
>taken steps to insure that this type of shipping problem does not happen in
>the future.
>
>>my reserve light covered with tape wondering, why if Triumph knew that
>>the sending units sucked didn't they just replace them all.  You know i
>
>I've got a 99 and while I had a few problems early on with the fuel sender,
>the problems went away and it now functions perfectly. Triumph knew it was
>a problem, but had nothing to replace it with. I'm not sure what you wanted
>them to do ? Stop selling the ST's ? I personally could care less about the
>fuel gauge - I still rely more on the odometer anyway. I say pull it and
>give me two trip meters like the RS. The new one as you have read seems to
>have a problem stemming from installation. Hopefully the ones that have
>been recently installed with more care to protecting the sensor wires will
>prove to be reliable and non-leaking.
>
>>just didn't have this many problems with the Japanese bikes i owned.
>>Sorry for the length of the post but i needed to vent a little.
>
>Just remember that others have the opposite experience. I've had many
>problems with Japanese bikes, and American bikes and Italian bikes and even
>a few with British bikes........ But I realize that they are still built by
>humans (for the most part) and like anything mechanical, they will have
>problems from time to time. Sometimes the are at the worst possible moment
>(2 am in the rain, 100 miles from nowhere), but as long as the problem
>doesn't threaten my life, I can usually chuckle about it later.
>
>Also remember as someone else pointed out, that typically on the list, you
>hear about the problems. You don't see too many "I've got 10,000 miles and
>no problems" posts. You see 4 or 5 emails on a subject and think to
>yourself "wow, this is a big problem" until you look at the big picture. We
>currently have about 300 ST and RS owners on the list and another 150-200
>lurkers..... when you see 150 posts on a problem, then it is a REAL
problem.
>
>I have fount that a good dealer will be a big part of your overall
>enjoyment of your bike - I think you will find the people that are happiest
>on the list have good dealers backing them up. Any chance of finding a
>"better" one near you ?
>
>- Eric
>http://www.TriumphNet.com/st
>
>
>
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