[ST] RS 500 mile service complaints

["Andrew" <yogig@xxxxxxxxxxxx>]

I took my new 00 RS in for the service today and I told the guy I wanted the
fuel sender done as per the recall.  I also pointed out a couple other
details I wanted looked at.  The first was the clutch side bar end billet
had a gap of about 1/4 in. between the start of the billet and the end of
the grip.  Secondly I had noticed that there is this big brass washer under
the triple clamps, and it just spins around when you play with it.  I
assumed it was some kind of cover for the head bearing, but I was concerned
because it moved so easily.

I picked up the bike this afternoon, the guy told me they did the service
and that they lopped 1/4 in. off the clutch clip-on handlebar.  He said that
if I wanted to persue it through Triumph he would write it up and try and
get a new clip-on, I thought this was kinda weird, but I just wanted to ride
so I told him I would think about it.  It definitely fixed the problem, I
just don't know if it was the correct fix.

When I got home I started looking through the paperwork and noticed they did
NOT do the fuel sender unit, as per the recall.  This infuriated me, as I
was the one who brought it to their attention, including handing them the
recall notice which I printed out from the web.

So I got on the phone with them and talked with a different service guy and
mentioned that I just spent a ton of money in there last week, and was
pissed that they didn't do the fuel sender unit.  Then I mentioned that I
want Triumph to replace the clip on, just cause I was pissed that they
didn't call me to see if they could lop the 1/4in. off the bar end.  He said
for me to bring the bike back tomorrow and he would do the fuel sender unit
and take a look at the bar.  This was, to say the least, a confidence
shaking experience.  I had heard good things about this dealer, and now am
beginning to wonder what I am going to do.  Have any of you had similar
dealer experiences?

Should I be writing a letter to Triumph or should I give these guys a chance
to redeem themselves?  What would you guys do?

Andrew Greenfield
00 Sprint RS
86 Nighthawk 'S
http://ultrasupercool.com


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