Re: [ST] Chains

[Marlin Jones <marlinj@xxxxxxxxxxx>]

Hi Mike:

What you do is of course up to you.  However, it seems that you're
putting a prety big impact on the basis of one single occurrence.  Every
big company has turkeys - the good ones just have less.  Give them
another call and see if it's a trend or a fluke.

mj


> A bit convoluted, I know, but that's why I wanted to know when the DID chains
> came in.  Sadly though, my first contact with the manufacturer of my bike has
> not been good.  I am in business too and know just how much you have to rely on
> your telephone reception staff to give a good image of your business.  I was
> not left with a good image and, having been an ardent Triumphile (I even run
> the Wales and SW ST riders web site) am now thinking that my next bike will not
> be a Triumph.  So they have lost that sale, they have lost any future
> recommendations from me too so all-in-all an uncivil reception has probably
> cost them and my dealer a lot of money.
> 
> --
> Mike Bostock
> http://www.toothfairy.co.uk/
> Wales & SW ST Riders
> http://www.sprint-st.org/
> 
> '99 Red ST
> 
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