RE: [ST] Tire problem

["Richard & Lisa White" <redriders@xxxxxxx>]

We have had one tire replaced on the road, in Tyler, TX, where the
Triumph dealer is also a H-D dealer.  They didn't have a tire for the
ST, and neither did the local Honda shop.  The Yamaha shop had exactly
what we needed and gave us priority, though they did have a hard time
getting the rear wheel off.  I can't imagine a dealer telling you it
would take 10 days and not even referring you to someone who could
probably take care of you rapidly, considering the circumstances.  Most
motorcycle shops I have dealt with would go out of their way to make
sure you were taken care of.  Of course, there has to be at least one
bad apple in the barrel.

Lisa


- -----Original Message-----
From: owner-st@xxxxxxxxxx [mailto:owner-st@xxxxxxxxxx] On Behalf Of
Kevin Foster
Sent: Saturday, July 27, 2002 6:25 PM
To: ST@xxxxxxxxxxxxxx
Subject: [ST] Tire problem



Hi, I just wanted to let fellow ST listers know of the service (or lack
thereof) that I received at a Triumph dealership in northern Washington
state. I rubbed the tread off my rear tire during a 4000km round trip
from
Alberta, Canada through Montana, Idaho and Washington. I approached the
dealer and explained my situation but was told that it would be about 10
days before they could do the job. I was forced to continue my journey
home
with a tire which had exposed cords and luckily, nothing bad happened.
Kudos
to my local dealer though, Echo Cycle in Edmonton: they replaced the
tire
without delay while I waited. My question is this: was it unreasonable
to
expect the dealer to do the job within a day or so given the
circumstances
and if it was, how do other people deal with unexpected tire problems
when
away from home? (And the tire was in reasonable condition before I left)

As a footnote, if you ever get a chance to go over the Logan Pass in
Glacier
National Park, it is well worth the ride!

Cheers
Kevin Foster
Edmonton, Alberta



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