Re: [ST] British USA Houston

["Chris Warren" <chrisamywarren@xxxxxxxxxxx>]

Have you tried these guys?

Polaris West
6117 Highway Boulevard
Katy, TX 77494
Telephone: 281-391-8800


I haven't been there and they probably aren't any closer to you, but it may 
be worth a try.  I don't like going to British USA either because it's a 45 
ride for me too.  My two trips there were to fix a leak which was covered 
under warranty, so I didn't have to pay.  I believe I dealt with Bill both 
times and, in person, he's very friendly and helpful, but I had to call them 
back to find out if my bike had been fixed yet.

BTW, I just got my bike in Dec (used 2001) and am looking for someone to 
ride with (and to find out where the best places around here are).

Chris Warren
Missouri City, TX

>From: owner-st@xxxxxxxxxx (by way of Message_Redirector@xxxxxxxxxxxxxx)
>Reply-To: ST@xxxxxxxxxxxxxx
>To: ST@xxxxxxxxxxxxxx
>Subject: [ST] British USA Houston
>Date: Thu, 14 Mar 2002 01:00:45 -0500
>
>From: StrangeC@xxxxxxx
>Date: Tue, 12 Mar 2002 13:37:35 EST
>Subject: British USA Houston
>To: ST@xxxxxxxxxxxxxx
>
>I can relate to having a broken tab on a fairing panel.  After having my 
>bike
>for over 3 weeks for a computer harness problem, I noticed while I was
>picking up the bike from Brit USA that the panel behind the knee area was
>loose.  Upon inspection, I found the tab behind that area broken- the 
>broken
>tab was under my bike at their shop.  Bill in Service at Brit USA promised 
>to
>order a new panel and for a couple weeks he claimed it was en route.  I
>discovered when I called again he had quit British USA and the new guy says
>the panel was never ordered.  To make matters worse, he wants me to bring 
>the
>bike back to them so he can verify the damage.  Its a 45 minute trip 
>through
>urban traffic one way.  In essence after damaging my bike while repairing 
>it,
>lying to me about ordering the replacement part, they now insinuate that I 
>am
>lying about the damage.  Furthermore, when I did pick up my bike, they had
>many charges listed twice on the invoice (ie they charged for the complete
>24000 mile service and again for labor for items included on that service)
>which I had to go through and correct.  While I still love my 2000 Sprint 
>ST,
>I would hesitate to buy another Triumph based on the dealer support in
>Houston.  Recently, Triumph has lost a dealership on the West side of
>Houston, Lyle Lovett Motorsports cancelled with them, Motorcycle Mania on 
>the
>Northside of Houston went under, and the last remaining dealership in
>Houston, British USA, is overpriced, far away, and dishonest.  Sorry to 
>vent,
>but the situation here seems to be deteriating and as a result I find my
>self, happy with my Triumph, unable to recomend buying one here in Houston,
>Texas.
>
>Rick Paukert
>HSTA South Texas State Director
>TSRA Founding Member 'Horn Dawg'
>2000 Sprint ST
>The Woodlands, Texas
>
>
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