Re: [ST] Multiple posts.....

[gkeslin@xxxxxxxxxxx]

Must be just you. I've been getting only one copy.

George

-------------- Original message -------------- 
From: John Ulizzi <jaulizzi@xxxxxxxxxxxxx> 

> Is it just me or is anyone else two or three copies of just about every post ? 
> 
> Virtually every post since sometime over the night ( and there sure have been 
> alot of them today ) are showing up in duplicate or even tripicate in my mail 
> server... 
> 
> Just wondering.... 
> 
> John 
> 
> 
> MFay@xxxxxxxxx wrote: 
> > Service on the Beemers has been spotty at the best 
> 
> The last service on my ST was frankly appalling but that's a fault with the 
> dealer, not with Triumph. 
> 
> > I'm pretty well fed up with BMW customer care. 
> 
> I did write to Triumph customer care to try to get clarification on my 
> warranty and recall issues. They didn't even bother to reply. If customer 
> care don't care then why should the dealers? 
> 
> > I buy a bike to ride, not to trade in, 
> > and you can't get much riding done when the bike is in the shop, 
> 
> Me too. More than that, the bike is (or at least was until very recently) my 
> livelihood. It's hard to earn a days pay when you're off the road waiting 
> six weeks for a brake disc. I'm lucky enough to have multiple bikes to 
> choose from ('04 Sprint ST, '00 Guzzi California EV Touring, '75 Goldwing) 
> but Triumphs representatives in Ireland didn't seem to think that taking six 
> weeks to replace an obviously warped disc was a big issue. 
> 
> At the end of the day a bad dealer can do a lot of damage to a brands 
> reputation and desirability in a specific area. Not a big problem with the 
> Japanese big four, there's another dealer 20 miles away. It's a bigger 
> problem for niche marques like KTM, BMW, Guzzi, Triumph etc... The factory 
> needs to make sure that the dealers tow the line and at the same time 
> support them in delivering outstanding customer service. The customer 
> shouldn't walk away just satisfied (Suzuki can do that), they should walk 
> away whistling with delight. The shows are a perfect opportunity for the 
> factory to deal directly with the public, find out what their issues and 
> misconceptions are and remedy them, find out what their perceived strengths 
> are and leverage them and above all, put their best foot forward and simply 
> say, here's the product, try it, you'll like it and we'll look after you and 
> make sure owning our product is a pleasant experience. 
> 
> My .02 Euro, 
> Howlin' 
> 
> 
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