Re: [ST] Any suggestions?

[Neil Lindsey <NeilLindsey@xxxxxxx>]

My expereince tells me that what you are really saying is that your
typical 'good mechanic' is good at mechanical stuff, but knows precious
little about electronics (or even basic electricity).  Sad, but true.

Part swapping may have eventually found the culprit, but most shops
cannot afford the time involved where, for warranty work, their 'fee' is
fixed by the manufacturer.  They only do exactly what the manufacturer
will authorize, and it is based upon the diagnosis made, for the most
part, by a technician on the other end of a phone line who relies on the
sketchy information provided by a relative neophyte.  This results in a
lower success rate.

Of course this picture gets even worse if the machine is out of
warranty, when the customer ends up paying for the incompetence.



- ----- Original Message -----
From: "Rod Brown" <sprint_st@xxxxxxx>
To: <ST@xxxxxxxxxxxxxx>
Sent: January 29, 2005 4:40 AM
Subject: Re: [ST] Any suggestions?


> Steve,
> After the way Triumph handled the fuel connector issue I'm not a big
fan of
> Triumph corporate, but I must admit they handled my "new bike"
problems
> really well.  What follows may also be a possible source of your ills.
I
> bought an 02 Sprint ST in a really great deal because it had been a
show
> bike.  Zero miles, never serviced but a lot of legs had been thrown
over it
> at national type motorcycle shows.  I was told that it was also a test
bike
> for the silver color (Atlanta has it recorded as red from the factory
even
> though it was silver).  Anywho, I had a lot of plastic problems but
every
> one was replaced, only one required some prodding.  That was more to
do with
> my dealer doing his job of making them do theirs.   Now for the issue
that
> might have some similarites.  I was supposed to pick my bike up on day
one,
> but when I get there it was not ready.  I wind up coming in two days
after
> that because the mechanic (in my opinion, a really good one) had
problems
> with the fuel injection.  When I ride away all was fine for a few
hours and
> the bike died.  The dealer was all set to get a complete set of
throttle
> bodies and injectors under warrantee.  I wound up proving to him it
was
> really the ECU, the pressure sensor was screwed up.   All has been
well
> since.  Please note, no error messages were generated with the failed
> sensor.
>
> The long story above has two points.  First, dealers can influence
Triumph
> to fix a problem that is under warrantee, probably better than anyone
else.
> Second, on these "electronic" bikes, when it comes to bad or squirelly
> performance the ECU and associated sensors can be the culprit and be
very
> hard to diagnose.
>
> Hope this helps,
> Rod
>
>
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