Re: US dealers

["rhead" <mchead@xxxxxxxx>]

Hello Jack. I REALLY had to convince my dealer to order the bolts. When they
finally did (after much "discussin" I might add) they were here in about
four days.Did yours order them?
    Robert
- ----- Original Message -----
From: Jack Hays <rude@xxxxxxxxxxxx>
To: st-digest <ST@xxxxxxxxxxxxxx>
Sent: Friday, June 04, 1999 1:16 PM
Subject: US dealers


> I'm one of the folks who called and had great service from Jack
> Lilley's back in the UK. I have nothing but respect for their service
> and friendliness. Great dealer and quick on the tall screen delivery.
> I'm thinking about ordering more items this way.
> After reviewing another ST digest and reading all of the members
> comments it's becoming even more clear that Triumph USA needs to get
> their act together. Don't know if it's their own fault or problems
> across the pond, but...
> It took me three months to get by hard bags and alarm and yet there's
> still many on the list complaining about the bags. But we can go to the
> UK and get them quicker! Or Canada has lots of them! Bad trend. I will
> continue to order from Jack Lilley's because I want the products but
> that sure is hurting my dealer. How does the dealer feel when we as
> individuals can get the items from the UK in six days and they can not
> even order the parts? I want a Triumph jacket now and the dealer has
> been trying to see if the leather jacket with Triumph across the chest
> is available in fabric as was rumored. Been waiting three weeks without
> any positive yes or no answer. I sent a message to Triumph a month ago
> via their web site about the possibility of the lower cost Triumph
> Cordura fabric jackets that I can only find in black being available in
> at least red to match my bike and relieve some of the Texas heat soak,
> no response. I do not like black anything in the Texas summers, let
> alone a jacket.
> I love the bike and will put up with most of what we face. But Oh how
> good this could be with a little better parts and accessories support
> with our US dealers.
> I'm still waiting on the bolts to arrive for the sump recall. I've had
> the letter since April 19 but the dealer still tells me no bolts. On the
> other hand Triumph USA sent me an e-mail that the bolts are in stock in
> good quantity and can be at the dealer within 24 hours. I received this
> on May 21. Ok, it's been 14 days now but my dealer hasn't called that
> the bolts are in. The other comment was that if I wanted to check to see
> if the dealer has order the parts I could call Triumph USA at a non toll
> free number to check that the parts were on order. Huh? Wait a minute,
> didn't I pay a fair price for a product that has been deemed as needing
> a recall that could in some conditions be injury inducing? Now I'm
> supposed to wait two months and then call long distance on my own nickel
> to see if the parts were even ordered? Why weren't the correct bolts,
> gasket, and exhaust gaskets if needed sent to each dealer and my bike
> called in? If she springs a leak on the way to the rally I'm just out of
> luck?
> I'm not trying to bellyache even though it sounds that way. My job here
> at work is to handle similar situations and make them right so I think I
> know how to keep customers happy. Let's make Triumph the industry
> standard. We've already got the best bike, why not the best
> dealer/support network?
> --
> "The truth is out there"
>
> Jack "Rude Dog" Hays, Red Triumph ST "Merlin"
> Raytheon TI Systems Company
> Harpoon Manufacturing
> Voice Number: 972-952-5065
> Pager Number: 972-598-0346
> I'll see you on the dark side of the moon.
>
>  *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
>  The ST Mailing list is sponsored by the Unofficial ST Website
>    http://www.TriumphNet.com/st for ST and Mailing List info
>


 *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
 The ST Mailing list is sponsored by the Unofficial ST Website
   http://www.TriumphNet.com/st for ST and Mailing List info

=-=-=-= Next Message =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=